Introduction

Welcome to DIYNovate. By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. DIYNovate reserves the right to modify these terms at any time, and it is your responsibility to review them periodically.

Here is the revised, condensed, and polished English version of your Shipping & Orders and Return & Warranty Policy sections:

Shipping & Orders

General Shipping Information

• Please enter your shipping address in English without special characters to ensure smooth processing. Orders will be shipped to the address provided at checkout. Notify us of any address changes before your order reaches “Packing” to avoid issues.
• To cancel or modify an order, contact customer support immediately. Once an order reaches the “Packing” stage, it cannot be changed or canceled. Please review your cart before completing your purchase.
• In-stock orders are typically shipped within 1-4 business days after confirmation.
• All items are quality-checked and securely packed before dispatch.
• As per standard courier policies, inspect the package before signing for delivery. We cannot be held responsible for any damage if you sign without checking.

Shipping Options

We offer shipping via DHL and FedEx:

• DHL: Estimated 3-5 business days (not guaranteed), tracking available, import duties not included.
• FedEx: Estimated 4-8 business days (not guaranteed), tracking available, import duties not included.

Customs, Duties & Taxes

• Customers are responsible for all import duties, taxes, and additional fees imposed by their country’s customs. These charges are not included in the product price.
• Once a package is shipped, we are not responsible for additional charges.
• If a customer refuses to pay duties and taxes, return shipping costs and related fees will be deducted from the refund.
• Customs regulations vary by country. If you have specific requirements, please mention them in your order comments, and we will assist as much as possible.

Order Status

Your order will go through the following stages:

• Pending: Order submitted, but payment not completed.
• Verified: Payment confirmed, order processing will begin.
• Processing: Order is being prepared for shipment.
• Shipped: The package has been handed to the courier.
• Canceled: Order has been canceled.

Tracking Information: Tracking numbers may take 1-3 business days to update after shipment.

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Return & Warranty Policy

Warranty Policy

• DIYnovate guarantees accurate product descriptions and high-quality items. If you experience any issues, contact us within 30 days of shipment.
• Warranty Period: 30 days from delivery.
• Coverage: If a defect is due to materials, design, or manufacturing, we will repair or replace the item at no cost.
• Extended Support: After the warranty period, repairs or replacements may be available for a reasonable fee.

Warranty Exceptions

The warranty does not cover:

• Products beyond the warranty period.
• Damage due to misuse, improper storage, or failure to follow instructions.
• Defects caused by force majeure (e.g., natural disasters, war, government actions).
• Products that have been repaired or modified by the customer.
• Opened product packaging without any quality defects.

Returns & Refunds

If you are unsatisfied with your purchase, you may return it under these conditions:

• Refund: Request within 7 days (item must be unopened).
• Replacement: Request within 30 days if the product is damaged or defective.

Return Conditions

• All returns require prior authorization (contact info@diynovate.com before returning).
• Items must be unused, undamaged, and in original packaging with proof of purchase.
• Returns will not be accepted for damaged, programmed, modified, or used items.
• The customer covers return shipping costs, unless the return is due to a DIYnovate shipping error.

Shipping fees are non-refundable, except in cases of our shipping mistakes.

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Payment Information

• We accept payments via PayPal.
• Select PayPal at checkout, and you will be redirected to PayPal’s secure payment page.

Contact Information

For inquiries, please email diynovate@gmail.com.